Friday, May 25, 2007

Jessica is right....

The Service OPS thing will always be with us. Take the BCE place food court for example. There is a Greek place and Italian place next to each other. Same size serving area, same size seating area. But the Italian place seating area is never more than half full. The Greek place is packed. They are separated by a little fence. The lineups to get food at each place are roughly the same. Clearly the Italians don't have the throughput of the Greeks. Nothing wrong with that, but at least lease some of your seats to the Greeks. Or hire more staff. Or look at the line jumping problem and some better signage so first timers can go the correct line. Sigh. Try the meatball sub, it's great.

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